COVID-19 Protocols | MINI Markham

COVID-19 Protocols


All Pfaff dealerships are open for business, with strict precautions in place to protect our customers and staff. We encourage you to book an appointment for Sales or Service inquiries to ensure your visit isn't subject to longer wait times. Our team is available on our website, or by phone, to arrange an appointment. Please note, in York Region you are required to wear a mask or face covering when you enter the Dealership.



During these extraordinary times of social distancing, you may still have automotive needs and timelines that require a new or replacement vehicle. Should you wish to visit the dealership, we highly recommend booking an appointment. Our showrooms are sanitized regularly, and designated sales areas feature Plexiglas barriers. For your safety, all customers and customer-facing staff must wear a face mask or protective covering when in the Dealership. Hand sanitizer and gloves are available for our guests.



We are pleased to offer service appointments that minimize physical interaction or contact during this challenging time. Invoices are sent electronically and can be paid online, and your vehicle is sanitized when you drop it off, and before it is returned to you.

  • When you arrive at the dealership, please park in our customer parking area  – but do not drive in.
  • You have the option of using our Express Service Kiosk to drop off your keys or enter our Drive-through area and a Service Representative will help with the check-in process.
  • Your Service Advisor will contact you by phone, text message or email if they have any questions in regards to your Service appointment.
  • We will forego a signature on the work order, but your Service Advisor will note the time, date, and your authorization
  • If you are picking up a replacement vehicle, a representative will meet you with a disinfected replacement vehicle, with the necessary paperwork for you to sign – following the same precautions as the check in-process
  • You can pay for your service either through the Express Service Kiosk located in our main entry vestibule or through our secure online payment portal.

Please book an appointment online or by phone to minimize your wait.


We are here to serve you for all your vehicle Parts & Accessory needs. For your safety, all customers and customer-facing staff must wear a face mask or protective covering. Hand sanitizer and gloves are available for our guests.


Year In Review: Favourite Moments of 2017


Pfaff Secure Drive – Mechanical Breakdown Protection

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