Online appointment scheduling
Contactless vehicle drop-off and pick-up or key drop boxes
Use of protective interior products and cleaning high contact areas
Use of remote key read to reduce physical key handling
Enhanced digital communications including text and video
Remote payment options
Please contact your preferred MINI Retailer for additional information on updated hours of operation and processes for contactless service.
Frequently Asked Questions.
Can I still bring my MINI in for service?
How can I drop off or pick up my vehicle for service?
This will depend on the operating status of your preferred MINI Retailer, which is contingent upon local government guidelines. It is also the individual MINI Retailer’s decision on how best to protect the health and well-being of their customers, retail associates, and local community. Please contact your preferred MINI Retailer directly to discuss how they can help.
Is it possible to extend my warranty?
In an effort to support our customers, MINI Canada is extending the New Vehicle Limited Warranty coverage and service inclusive plans that expired after March 12, 2020. MINI Canada is providing an extension to July 1, 2020. We will continue to monitor the COVID-19 situation and re-evaluate if necessary.
Will my vehicle be disinfected before it’s returned to me?
Will I be able to speak to a technician about my vehicle?
Many MINI Retailers offer the opportunity to speak with a MINI Technician or service advisor via video, text, and phone to keep you updated on the status of your vehicle, and explain any required repairs or service. For more information about these 1-on-1 consultations, please contact your preferred MINI Retailer directly.
Should I be cleaning my vehicle at home?
For peace of mind, we encourage you to clean your vehicle on a regular basis. To support our customers, we have created the MINI Home Cleaning Guide, which outlines the MINI-recommended cleaning products and techniques best suited to keeping your vehicle clean.
Can I pay my service invoice from home?
We are pleased to share that many MINI Retailers offer remote payments for MINI service invoices. Please contact your preferred MINI Retailer for specific details about their remote payment processing.
I have a service appointment but need to postpone. Can I reschedule?
*Applicable taxes (PST and/or GST/HST) are extra. Pricing is in Canadian dollars and may vary by certain model variants. MINI Service Inclusive includes: engine oil change, vehicle check service, air filter service, fuel filter service, micro filter service, spark plug service, brake fluid for 4 years or 80,000kms, whichever comes first, from the vehicle’s in-service date. Eligible vehicles include all MINI Cooper, Cooper S and JCW models that are within the original No-Charge Scheduled Maintenance term or within 6 months post expiry. Contact your local authorized MINI Retailer for full pricing details. Certain limitations may apply. Retailers are free to set their own prices and are not bound by the Program pricing, which is suggested only. This offer is not available for the MINI Cooper S E. Offer expires August 1, 2020. Offer is subject to change or cancellation without notice.
WE’VE GOT YOU COVERED.
EXPLORE WHAT’S INCLUDED WITH A MINI 55-POINT INSPECTION & ROADSIDE ASSISTANCE COVERAGE.
ROADSIDE ASSISTANCE & ACCIDENT MANAGEMENT.
Trip Interruption Benefits
*One year MINI Roadside Assistance and Accident Management coverage begins on date of the MINI 55-Point Inspection (or when your current coverage ends). Servicing MINI Retailer will register the vehicle for the program. Certain limitations may apply. **Applicable taxes extra. Price is in Canadian dollars. Additional costs may be required for replacement parts and related services. Offer ends December 31, 2020 and is subject to change or cancellation without notice. Only at participating MINI Retailers in Canada. No offer substitutions or discounts. Retailers are free to set their own prices and are not bound by the Program pricing, which is suggested only. The 55-Point Inspection offer is only available once per vehicle per twelve month period.
WE’VE GOT YOU COVERED.
Nobody knows your MINI better than MINI Certified Technicians. They’re trained on every single component of your vehicle and equipped with the latest MINI-approved diagnostic equipment – so you can rest assured knowing you’re leaving your MINI in the best possible hands.
ORIGINAL MINI PARTS.
MINI Certified Technicians only use Original MINI Parts that are precisely engineered to your specific model to offer the highest degree of quality, reliability, and safety. Each part comes backed by a two-year Parts & Labour Warranty for added peace of mind down the road.
GENUINE MINI EQUIPMENT.
MINI Service Technicians only use the latest MINI-approved diagnostic equipment and maintenance procedures, ensuring your MINI will be serviced right the first time, every time.
TAILORED SERVICE SOLUTIONS.
Just like every MINI, every MINI owner is unique and has specific needs and demands over the course of their ownership journey. From cost control to value retention, oil changes to brake disc replacements, MINI Service always offers the right, solutions to suit your requirements and prevent problems before they arise.
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